ArtisIgnis Etsy Shop

Wednesday, July 16, 2014

Thoughts on Etsy's Reviews

ArtisIgnis, Shawl Pin, Hair Slide, Etsy, Review, Customer service
We received this brilliant review on our Etsy shop yesterday, and it got us thinking about customer reviews...

If you're not an Etsy seller you may not know how important customer reviews are to us. The obvious reason for this is that they help build customers' trust and might be the difference between someone who just discovered us in the Etsy ocean buying from ArtisIgnis or not, but the thing is... that's not what matters the most!

Don't get us wrong! Earning the trust of our customers is crucial and a vital part of ArtisIgnis shop. However we, as the ArtisIgnis team - the people behind the shop, we are just so blissfully happy whenever we get a stellar review that it slips our minds! We work very hard, have loads of fun, we're very passionate about our craft and our shop, and we take customer appreciation very seriously. "We aim to please" might have been our motto, if Mr. Grey didn't beat us to it! ;)

ArtisIgnis, Shawl Pin, Hair Slide, Etsy, Review, Customer service
Many hours are spent brainstorming about our pieces, but also about packaging, writing thank you notes, making little gifts (yes, even our gifts are handmade!) to send with the piece someone just purchased, designing our leaflets and trying to find out what else can we do to make you happy!

When you are happy, we're happy! When you're happy, you leave us wonderful reviews, and when you do that... We're ecstatically happy about it! We celebrate!!!
These reviews mean we are doing it right, there's a sense of accomplishment that comes with them, there's this feeling of success that comes over us because that's when we feel that we truly made it! 

Late last year, Etsy updated their review system. Until then we were very proud that over 75% of our customers were happy enough with our pieces and our service to leave us a great review. Most of them were outstanding and left us teary-eyed. With Etsy's new review system we're dropping that ratio fast! We're almost at 50% and we've been racking our brains to figure out why this is happening.

Our pieces only tend to improve with time and experience and we're keeping up with our standard for customer service as we always did. We answer messages and comments as fast as we can and we strive to leave no-one without a reply. We work to the best of our abilities to communicate well, to create those special custom orders we get and we really appreciate all our customers. We haven't changed, so... What's different?!

Etsy. That's what's different! 

The new Etsy review system makes it harder for customers to leave a review, it prevents them from leaving a review until the "estimated delivery date" and the notification that their order is now eligible for review is barely visible. We think this is a very successful recipe for failing at getting everybody's purchases reviewed! It makes it easy to forget all about it if you can only write a review a week or so after you received the purchased piece!

We have had customers asking us how to leave a review, so just FYI: You can leave a review by going to Your Account -> Purchases & Reviews and finding the order you want to leave a review for. Also, here's the link to the Etsy Help page about Reviews: How do I use Etsy's review system?

So, to you, who have left us brilliant reviews on our Etsy shop, who took the time to write them and thought we're worthy of them: Thank you! Thank you! Thank you! You have no idea how big a deal it is for us, and we fail at explaining how perfectly wonderful we feel when we read them. All we can say is... Supercalifragilisticexpialidocious!

If, however, Etsy's review trap caught your words and prevented you from expressing yourself when you chose to, or made you forget a review, go get them now! Check out the status of your Purchases & Reviews, recapture the feeling of opening that package and unwrapping that piece and spill your heart out! We're sure we are not the only sellers out there who get a jolt of joy when we receive a review!

What do you think about Etsy's new review system? Post a comment with your thoughts and opinions.

Monday, July 7, 2014

Video! Floral Celtic Moon Hair Stick by ArtisIgnis

We love sharing our work with you and we found that videos make it all the more real, and absolutely show off the beauty of the carving and of the pyrography work.
We give you this video we made a while ago, of our first Floral Celtic Moon Hair Stick, hand carved by Pedro and hand wood burned by Cris. We'd love to know what you think. Should we make more videos?!

The one on the video sold really fast, but you can find a new one in our Etsy shop: ArtisIgnis Shop.

Friday, July 4, 2014

Tendinitis and a Work In Progress

Hello there!

We believe everybody is creative, in one way or another, however some people pursue that creativity much more than other, and those are the ones usually regarded as "creative". There's this quote found all over the web that we love:
 "Being creative is not a hobby it is a way of life". We find this to be very true for us! It is exactly how we think. We are naturally creative, we have this need, this urge to make things, to use our hands and to be creative. Anything can trigger this: a sound, a smell, a picture, a movie or a tv show, something we see on the street or on a garden... 
Anything and everything can get the creative juices flowing and our mind starts racing with ideas and designs and things-to-do and we have to write it down or sketch it before it vanishes in the mists of memory. Sometimes, we even stop whatever we were doing and start working on the new idea. We have to! It's right there!

However, life has a way of stopping us on our tracks, sometimes, and that is just what happened to us this week... 
Swirly Foliage Love Spoon in Cedar wood - Handcarved, Welsh tradition, Wood sculpture, Wooden spoon, Decorative, Valentine's Day, Wedding gift
As you know, Pedro does all the carving and Cris does the wood burning. It's been a while since Pedro started experiencing some pain in his right hand when carving. We though it could be attributed to the long hours of carving, or to the fact that he had been carving hard woods more often, but with time it became more evident that something was not right. We decided we needed further advice and Pedro went to the doctor. It turns out he has a severe tendinitis on the thumb of his right hand. This is the finger that pushes the knife through the wood and the one with the hardest work. By doctor's orders he should not carve, he must not carve. Heck! That hand should be in full rest for a complete and as-speedy-as-possible recovery!

So... Pedro will try to stop those creative juices from taking over and he'll rest that pretty hand of his, or else!... Cris will nag him until he does! 

In the meantime, Cris has started woodburning a new box. She has been strongly attracted by mandalas, finding them both beautiful and mesmerizing. Mandalas are timeless masterpieces, very rich with tradition and symbolism. Each mandala is unique and incredibly versatile since they convey different meanings, depending only of the creator and the observer.
It has been a while since Cris wanted to wood burn a mandala and now the opportunity presented itself. This box measures roughly 8 inches (20 cm) wide, by 4 inches (10 cm) tall. We started working on it several nights ago, but the pyrography work it self only started last night. Here are some photos of the work in progress:

This photo was taken just after transferring the design onto the wood.

Here's the first teaser photo we published on Facebook.
"Let the wood burning begin!"

After two and a half hours of work we decided it was time to go to sleep... This is how it looked then.

We're looking forward to keep working on this box. Follow each step of the way as it happens on Facebook, as it it much easier to post there on the go, than here! ;)